quick protip: if someone is crying or freaking out over something minor, eg wifi not connecting, can’t find their hat, people talking too loud, do NOT tell them how small or petty the problem is to make it better. they know. they would probably love to calm down. you are doing the furthest possible thing from helping. people don’t have to earn expressions of feelings.
I’m just gonna put it out there that if someone’s freaking about something small, they’re really freaking out about something big that they’re trying to deal with, or something long term that’s been building up, and that little thing is the straw that broke the camel’s back.
I don’t know, try and give people the benefit of the doubt. Don’t be the next straw on their broken back.
Needed this today.
People don’t actually go from 0 to 60. If you think they did, you have failed to notice how long they’ve been at 59.
People don’t ‘overreact’, they react in exact accordance to how unable they are to cope with something. If how upset/angry they are doesn’t seem to be in line with how objectively small the problem is, there’s two things to consider:
1. As per the previous post, the small thing that’s happened is the straw that broke the camel’s back. They’ve barely been able to manage coping with everything else in their lives, and this ‘tiny’ thing is something they just don’t have any energy left to cope with.
2. You haven’t understood the weight of what has gone wrong. Maybe their wifi isn’t connecting and they won’t be able to speak to the one person who is able to comfort them. Or their phone is out of battery and now they won’t get a call about that job they wanted. Or maybe they’ve been genuinely triggered by something.
Remember: no one ‘overreacts’. You’ve just made a personal, subjective judgement that their reaction to something should be more like your personal reaction to it, which is unfair. People are all different and have different experiences. Instead of being judgemental and unhelpful and telling them to calm down and not overreact, try to understand why their reaction is so strong. Then perhaps you can actually help them.